Frequently Asked Questions (FAQs)

How do I open an account?
To open an account, submit a credit application by mail, fax or go to the left hand column of this page and click on the "Register as a Customer" button. Some advantages to opening an account are wholesale pricing, free technical support, and regular sales flyers.

How do I get your latest catalog?
All account customers will receive a Park Supply product catalog when they are printed. If you are not a current account customer please call Park to request a catalog or check the "catalog request" box on the credit application.

How do I return a purchase?
An original invoice and date of purchase are required on all returned products. Returned goods must be in the original package and in new/unused condition. Returns must be made within 30 days of receipt of merchandise. Pre-approval from Park is needed on all return orders. Special order/ Non-stock items will be subject to restock charges based on the supplier's policy. Custom made items are not returnable. Park Supply of America, Inc. reserves the right to refuse any and all returns.

What is the returned goods process?
Call and ask for "Return Goods" within 30 days upon receipt of merchandise. We will issue a RG number and contact UPS for you. Put the items back in the shipping carton and write the RG number issued to you on a slip of paper and tape the paper with the RG number to the outside of the shipping box. Within a few days it will be picked up at your location and sent back to Park. We will issue a Credit to your account within 2 weeks for normal stocked items. All other warranty items that require factory approval will be issued to your account upon factory approval. Non-Stock and special order items will be subject to restock charges based on the supplier's policy. Custom made items are non-returnable. Park Supply of America, Inc., reserves the right to refuse any and all returns.

What do I do if I have damaged goods or I am short items?
Please open your order immediately upon delivery to check for shortages or damage. If damaged, keep the original shipping carton. At time of delivery note any shortage or damage next to your signature. Report any claims within 3 days of delivery, your invoice number and customer number are needed at that time. Common carrier delivery must be inspected immediately.

What should I do if my order is incorrect?
Incorrect orders can be easily dealt with through your sales representative or by calling our main line and requesting the Return Goods department.

How do you handle back ordered items?
Park Supply automatically sends out back ordered items unless requested otherwise. All cancelled non-stock and special orders may be subject to restock charges.

What if I have a special or custom order?
We write thousands of special orders annually. Park Supply can place special orders for items we may not have in stock. Custom made items are non-returnable and Non-account customers have to pre-pay for the product.

Is "Will Call" available?
Will Call is available at the Minneapolis/St. Paul and Denver locations.

How are my orders shipped and what is the freight charge?
In-Stock orders over $100 are shipped UPS free of charge in the continental US, except where noted in catalog. All orders under $100 incur freight charges. Due to the changing fuel costs, the freight policy is subject to change without written notice. Freight charges will be added to invoices shipped which do not meet regular UPS shipping requirements. Special Orders could be subject to additional freight and handling charges. First attempt by UPS is free, additional attempts to deliver will be charged to the customer. Additional charges may accrue for shipments that contain Hazardous Materials. These are noted on the specific product pages.