Frequently Asked Questions
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Account, Billing and Payment
How do I open an account?
To open an account, submit an application on our Login | Register page. Some advantages to opening an account are wholesale pricing, free technical support, and regular sales flyers.
What are my payment options?
You can pay with cash, check, or credit card. We accept Visa, Mastercard, Discover, and American Express.
When are my invoices due?
All invoices are due within 30 days of invoice date. Finance charges are added to all past due invoices.
Do you have a minimum order amount in order to be invoiced?
Due to increased processing costs, we require a $5.00 minimum order to invoice an account.
What should I do if my order is incorrect?
Incorrect orders can be easily dealt with through your sales representative or by calling our main line and requesting the Returns department.
What if I have a special or custom order?
We fulfill thousands of special orders annually. Park Supply can place special orders for items we may not have in stock. Custom made items are non-returnable and non-account customers must pre-pay for the product.
How do you handle back ordered items?
Park Supply automatically sends out back ordered items unless requested otherwise. If the back order is cancelled, all non-stock and special orders may be subject to restock charges.
Is “Will Call” available?
Yes, will call is available. Please let our ordering department know if you would like your item to be placed on will call.
Product and Pricing Information
The tax rate applied to your order will be the combined state and local rates of the address where your order is delivered to or fulfilled from.
Do you have a warranty policy on your products?
Park Supply of America, Inc. acts as warrantor only on behalf of manufacturer’s written policy. No other warranties expressed or implied will be recognized.
Do you carry OEM and aftermarket products?
Yes, we stock a wide variety of top quality OEM products. For those who want to take advantage of even more savings on quality parts, we carry a wide assortment of aftermarket products as well. Original manufacturer names appearing on aftermarket product listings or media are not a representation that the items offered are genuine items of the original manufacturer.
Product Returns and Damaged Goods
How do I return a purchase?
An original invoice and date of purchase are required on all returned products. Returned goods must be in the original package and in new/unused condition. Returns must be made within 30 days of receipt of merchandise. Pre-approval from Park Supply of America, Inc. is needed on all return orders. Special order/ non-stock items will be subject to restock charges based on the supplier’s policy. Custom made items are not returnable. Park Supply of America, Inc. reserves the right to refuse any and all returns. See our Terms & Conditions page for more details.
What is the returned goods process?
Call and ask for “Return Goods Authorization” (RGA) within 30 days upon receipt of merchandise. We will issue a RGA number and contact the shipping carrier. Put the items back in the shipping carton and write the RGA number issued to you on a slip of paper and tape the paper with the RGA number to the outside of the shipping box. Within a few days it will be picked up at your location and sent back to Park Supply of America, Inc. We will issue a credit to your account within two weeks for normal stocked items. For all other warranty items that require factory approval, credit will be issued to your account upon factory approval. Non-Stock and special order items may be subject to restock charges based on the supplier’s policy. Custom made items are non-returnable. Park Supply of America, Inc. reserves the right to refuse any and all returns.
What do I do if I have damaged goods or I am short items?
Please open your order immediately upon delivery to check for shortages or damage. If damaged, keep the original shipping carton. At time of delivery note any shortage or damage next to your signature. Report any claims within 3 days of delivery and include your invoice and customer number at that time. Common carrier delivery must be inspected immediately.
Shipping & Delivery
How are my orders shipped and what is the freight charge?
For the lower 48 states in-stock orders over $199 are shipped via FedEx Ground, non-expedited USPS, or UPS Ground free of shipping charge (eligible items only). All orders under $199 incur freight charges. Freight charges are calculated by total dimensional weight of product(s) sold. Due to the changing fuel costs, the freight policy is subject to change without written notice. Freight charges will be added to orders shipped which do not meet regular FedEx Ground, non-expedited USPS, or UPS Ground shipping requirements. Special orders may be subject to additional freight and handling charges. First attempt is free, additional attempts to deliver will be charged to the customer. Additional charges may accrue for shipments that contain Hazardous Materials. These are noted on the specific product pages. See our Terms & Conditions page for more details.
How many days will it take to receive my item(s)?
Stocked items usually ship within 24 hours. Depending on your location, it could take up to 3-7 business days to receive your item(s).
Do you ship internationally?
No, currently we do not ship outside of the United States. See our Terms & Conditions page for more details.
Store & Website Information
What are your locations and hours?
Our city desk is located at 2501 26th Avenue South • Minneapolis, MN 55406. Our hours are Monday - Friday from 7:30 a.m. - 5:00 p.m. Find a variety of seasonal products and repair parts you use every day on the showroom floor. Please see our Contact Us page for more details.
Do you have an after hours emergency parts service?
Yes, if your furnace goes offline at 2:00 a.m. on a cold winter night, one of our dedicated team members will open the store 24 hours a day so you can fix it now. Please see our Contact Us page for more details.
How do I get a copy of your latest catalog?
All account customers may request a Park Supply product catalog (based on availability). If you are not a current account customer please call Park to request a catalog or check the “Yes, please sign me up to receive a Park Supply of America, Inc. Master Parts Catalog” box on the credit application.
What if the image does not match the product description?
We do our best to provide accurate information, but occasionally the image supplied may be different from the product listing. Please read the product description to obtain the most accurate information. Please contact us with any further questions you may have about a product.