Frequently Asked Questions
Click on the question to view the specific answer.
Account, Billing and Payment
How do I open an account?
What are my payment options?
When are my invoices due?
Do you have a minimum order amount in order to be invoiced?
What should I do if my order is incorrect?
What if I have a special or custom order?
How do you handle back ordered items?
Is “Will Call” available?
Product and Pricing Information
How is tax determined?
Do you have a warranty policy on your products?
Do you carry OEM and aftermarket products?
Product Returns and Damaged Goods
How do I return a purchase?
What is the returned goods process?
What do I do if I have damaged goods or I am short items?
Shipping & Delivery
How are my orders shipped and what is the freight charge?
How many days will it take to receive my item(s)?
Do you ship internationally?
Store & Website Information
What are your locations and hours?
Do you have an after hours emergency parts service?
How do I get a copy of your latest catalog?
What if the image does not match the product description?